Refund / Shipping Policy

Refunds

Our digital items cannot actually be returned once downloaded or delivered to you, therefore we cannot accept returns or refunds for any digital products purchased. However, we strive for customer happiness and satisfaction, so if there are ANY issues with the file even if you think it may be user error, please do not hesitate to message us directly on our site or email us at designsbymomma@gmail.com and we will do our absolute best to make sure you are happy with the outcome.

A lot of customers prefer all of each color welded together in the least number of cuts possible. Some like only sections welded together. We try to provide files in both ways, however if we missed one, or if you prefer your file grouped a different way from how it arrives, please send us a message directly and we will do whatever it is you need and send it back to you as soon as we can.

Shipping

DIGITAL ITEMS - Downloaded at the time of purchase - Nothing physical is shipped. If you need the file again or cannot find it anymore please email the information from the order to me at designsbymomma@gmail.com and I will send.
Please note that providing your proper email address is also very important to the correct fulfillment and delivery of any custom orders. If you have any questions or concerns please email me at designsbymomma@gmail.com.